What is the meaning of “High Speed Mobile Internet”?
It means uncapped internet speed up to 42Mbps on Maxis mobile network.
How do I subscribe to a Mobile Internet package?
To subscribe, dial *100# > Internet Passes > Mobile Internet.
What do I need in order to use Mobile Internet?
In order to use Mobile Internet, you will need the following:
- GPRS or 3G activated phone (To activate, dial *136#).
- To get the right phone settings for your device and to activate your GPRS/3G settings, dial #100# > My Account & Others > My Account Information > Phone Settings.
How much is a Mobile Internet pass?
Yes. Once you reach your quota limit, your data connection speed will be reduced until the next renewal cycle. To unlock your speed, dial*100# > Internet and Settings to purchase another pass.
How am I charged for Mobile Internet when I am roaming?
For the latest roaming rates in different countries, just search for "Data roaming" on the Hotlink site.
What is the minimum balance for roaming abroad on my prepaid line?
You need a minimum credit balance of RM10 in order to use the prepaid data roaming service.
Where can I data roam with my prepaid line?
For the latest list of countries where you can roam, just search for "Data roaming" on the Hotlink site.
Would the speed for data connection reduce when I exceed the volume cap of my Weekly 100MB, Monthly 350MB, Monthly 1GB or Monthly 3GB pass?
Yes. Once you reach your quota limit, your data connection speed will be reduced until the next renewal cycle. To unlock your speed & purchase another pass, dial *100# > Internet Passes > Mobile Internet.
Why have the 500MB 1Day pass, 5MB 1Week pass, and 250MB 1Week passes been discontinued?
The 500MB1Day, 5MB1Week & 250MB1Week passes have been discontinued with the introduction of new Mobile Internet passes which provides better value for you. 5MB1Week pass is now replaced with the Weekly 100MB priced at RM7. 250MB1Week pass priced at RM12 is now being replaced with 350MB1Month priced at RM20.
Do I get charged once my Weekly 100MB, Monthly 350MB, Monthly 1GB or Monthly 3GB pass volume quota has been exceeded?
No. You will NOT get charged once you have exceeded the quota limit of your Weekly 100MB, Monthly 350MB, Monthly 1GB or Monthly 3GB pass. However, the speed will be reduced until the next renewal cycle. To unlock your speed & purchase the same / another pass, dial #100# > Internet Passes > Mobile Internet.
I have subscribed for a 1 Day Pass and have fully utilised the maximum volume quota before the 24 hours is up, can I re-subscribe to another Day Pass?
Yes, your previous 1Day Pass will expire, allowing you to purchase another pass. You may also stack another 1 Day pass while your current 1 Day pass is still active.
Can I subscribe for a Day pass and a Weekly/Monthly Pass together?
You can have an active 1 Day pass and a Weekly/Monthly Pass (Weekly 100MB, Monthly 350MB, Monthly 1GB and Monthly 3GB) at one time. However, a Day pass will always be utilised first if it is still active, once the Time-based pass expires, then the Weekly (M) pass automatically becomes active.
Can I unsubscribe from a 100MB 1 Day pass?
No. The pass will expire automatically when the duration of the pass has expired or you have reached the capped limit.
Can I unsubscribe from a Prepaid Weekly or Monthly pass?
No. But you can deactivate the auto-renewal of your Weekly/Monthly pass, hence it will not auto-renew at the end of the Weekly/Monthly pass period. You can cancel the pass renewal via *100# > Mobile Internet > Internet Passes > Cancel Auto-Renewal.
If I am out of prepaid credit but my Hotlink Mobile Internet pass is still active and I am still within my capping limit, can I continue to browse on my mobile?
Yes, as long as you have already subscribed to a data pass, you can continue to browse for free on your mobile until the expiry of the data pass.
How do I check my Mobile Internet usage?
Dial *100# > Internet Passes > Internet Passes Status to check your Mobile Internet passes subscriptions. You could have multiple subscriptions at any one time, which will all be displayed under “Internet Passes Status”. Dial '01' for 'Next Page' if you have multiple Mobile Internet subscriptions.
How do I purchase Quota Upgrades?
If you are already subscribed to a Weekly or Monthly pass, dial *136*9# and select your desired Quota Upgrade pass.
Can I purchase a Quota Upgrade without an active Weekly or Monthly Pass?
No, in order to be entitled for Quota Upgrades, you must have an active Weekly 100MB, Monthly 350MB, Monthly 1GB or Monthly 3GB Pass.
Will I get any SMS notification to inform me of my usage?
When you hit 80% and 100% of your volume quota usage, you will automatically receive an SMS informing you of your usage at that moment. You may also use the “Internet Passes Status” option in the “Internet Passes” menu to check on your exact usage (MB/GB).
Are the SMS notifications and “Internet Passes Status” real-time for all prepaid Mobile Internet Passes?
Yes, for all the Mobile Internet Passes, the SMS notifications and Internet Passes Status are real-time.
Can I subscribe to another Weekly/Monthly Pass if my quota has already exceeded before time expiry for existing Weekly/Monthly Pass?
Yes, you can subscribe to another Weekly/Monthly pass if current quota exceeded. However if pass is still active (did not exceed quota) you cannot subscribe to another Weekly/Monthly pass.
How can I keep track of the usage of my Mobile Internet pass?
You can track the expiry and accumulated usage via your phone. Just dial *100# > Internet Passes > Internet Passes Status.
Am I charged each time I check my Mobile Internet usage?
No, checking your Mobile Internet usage is completely free.
What are the packages that you offer for Mobile Internet?
Dial *100# > Internet Passes > Mobile Internet for the available passes.
When will I receive an SMS notification for Mobile Internet service?
You may receive an SMS notification when:
- A Mobile Internet pass is activated.
- Your Weekly or Monthly pass is renewed.
- Your volume quota is used up (80% & 100% of Quota).
- Your pass expires.
- You cancel the renewal of the Weekly/Monthly pass.
Am I charged for SMS notifications?
No, all the SMS notifications for Mobile Internet are free.
Can I get Mobile Internet passes via EasyMenu (*100#) only?
No. Apart from purchasing Mobile Internet passes via EasyMenu (*100#), you may also subscribe Mobile Internet passes via m.maxis.com.my/mi.
I do not want to receive SMS notifications. How do I cancel them?
Sorry, unlike other promotional SMS' selling services and products, the SMS notifications for Mobile Internet are intrinsically part of the service and cannot be cancelled.
Will I still be able to enjoy these Mobile Internet passes if I am not a #Hotlink Plan subscriber?
Yes, you can still enjoy any of the Mobile Internet offers as long as you are a Hotlink subscriber.