What is “High Speed Mobile Internet”?
It is an uncapped internet speed of up to 42Mbps on Maxis mobile network.
Who can subscribe to the Mobile Internet Pass?
All Hotlink customers can subscribe to the Mobile Internet Pass.
How do I subscribe to the Mobile Internet Pass?
To subscribe, dial *100# > Internet Passes
What do I need in order to use the Mobile Internet?
GPRS or 3G activated phone (to activate, dial *136#). To get the right phone settings for your device and to activate your GPRS/3G settings, dial *100# > My Account & Others > My Account Information > Phone Settings.
For other rate-plans, you are advised to purchase an internet plan prior to using the internet to avoid pay-per-use charges.
If I do not have any active Mobile Internet passes and I have my data switched on, will I get charged?
With the new #Hotlink Plan, you will NOT get charged for any data usage. If you do not have an active Mobile Internet pass, you can enjoy FREE Basic Internet & FREE Social Messaging at 64kbps speeds.
For other rate-plans, you are advised to purchase an internet pass prior to using the internet to avoid pay per use charges.
What happens when I exceed my quota for the weekly or monthly passes?
Once you have exceeded your quota, you will still be able to continue browsing at a reduced speed with NO additional charges until the next renewal cycle. You may purchase another pass to continue at full uncapped speeds by dialing *100# > Internet Passes > Mobile Internet.
What happens when I exceed my quota for the daily RM3 150MB pass?
Once you exceed your quota, you will still be able to continue browsing at reduced speeds with NO additional charges until the end of pass validity, i.e. 24 hours from time of activation.
What happens when I exceed my quota for the daily RM2/100MB pass?
On the #Hotlink plan, you will revert back to Free Basic Internet with no additional charges once your quota exceeds.
On other plans, you are advised to purchase another pass to continue browsing by dialing *100# > Internet Passes > Mobile Internet to avoid pay-per-use charges.
Can I subscribe to a Daily pass and a Weekly/Monthly pass together?
Yes, you can subscribe to a Daily pass together with a Weekly/Monthly pass. The Daily pass will always be utilised first if it is still active, followed by the Weekly/Monthly pass.
Can I terminate my renewal of Weekly or Monthly pass? If so, will it end my current active Internet pass?
Yes, you can cancel the pass renewal via *100# > Internet Passes > Cancel Auto-Renewal.
Upon termination of auto renewal, you will still be allowed to continue using your current Mobile Internet pass until your pass expires.
Can I unsubscribe from a Prepaid Weekly or Monthly pass?
No. However, you can deactivate the auto-renewal of your Weekly/Monthly pass. It will not auto renew at the end of the Weekly/Monthly pass period. You can cancel the pass renewal via *100# > Internet Passes > Cancel Auto-Renewal.
If I am out of prepaid credit but my Mobile Internet Pass is still active, can I continue to browse on my mobile?
Yes, you can continue to browse for free on your mobile until the data pass expires.
How do I check my Mobile Internet usage?
Dial *100# > Internet Passes > Internet Passes Status to check your Mobile Internet Pass subscriptions. You can have multiple subscriptions at any one time, which will all be displayed under ‘Internet Passes Status’. Dial '01' for 'Next Page' if you have multiple Mobile Internet Pass subscriptions.
Checking of mobile internet usage is free of charge.
How do I purchase Quota Upgrades?
If you are already subscribed to a Weekly or Monthly pass, dial *136*9# and select your desired Quota Upgrade passes.
Will I get any SMS notification to inform me of my usage?
At 80% and 100% of your volume quota usage, you will automatically receive an SMS; informing you of your usage at that moment. You may also use the ‘Internet Passes Status’ option under the ‘Internet Passes’ menu to check on your exact usage (MB/GB).
Can I subscribe to another Weekly/Monthly pass if I have exceeded my quota before the expiry time on my existing Weekly/Monthly pass?
Yes, you can subscribe to another Weekly/Monthly pass if the current quota exceeds. However, if your pass is still active (and quota has not exceed), you cannot subscribe to another Weekly/Monthly pass.
When will I receive an SMS notification for Mobile Internet?
You may receive a FREE SMS notification when:
- A Mobile Internet Pass is activated.
- Your Weekly or Monthly pass is renewed.
- Your volume quota is used up (80% & 100% of Quota).
- Your pass expires.
- You cancel the renewal of the Weekly/Monthly pass.
Can I use the allocated Internet quota from my Prepaid Mobile Internet subscription when I am roaming abroad?
No. The allocated Internet quota from your Mobile Internet Pass is for use within Malaysia only.
You can subscribe for RM38/day Data Roam pass in 106 countries. Just dial *100#, go to ‘International Roaming’. Choose a country & select ‘buy daily pass’. For more info, go to hotlink.com.my