What is the new name for this service?
The service is now called PostAid Top up (previously known as Hotlink Top up via SMS on Demand).
What is PostAid Top up service?
This is a new convenient payment channel that allows Maxis postpaid subscribers to top up Hotlink credit for their friends & family members anytime and anywhere. The top up amount will then be charged to the requestor's postpaid account.
Who is eligible for this service?
This service is open to all individual Maxis postpaid customers who have been with Maxis for at least 6 months. Customer's postpaid account must be active upon service activation. To be eligible, Hotlink prepaid customers must have been with Hotlink for at least 3 months.
What is the monthly maximum top up limit for this service?
You can top up a maximum of RM200 per month or up to your postpaid account credit availability, whichever is lower.
What is the daily maximum top up limit for this service?
You can top up a maximum of RM100 per day or maximum of 3 transactions per day, whichever comes first.
Can I top up for more than 1 prepaid account?
Yes, you can top up for multiple Hotlink prepaid accounts anytime.
What are the top up denominations allowed in this service?
You can top up any amount between RM10 to RM100.
Why has the PIN for PostAid Top up been removed?
The PIN has been removed for this service to make it much easier to use without the hassle of remembering a PIN or resetting the PIN (in case you forget).
How safe is it to use PostAid Top up without the PIN?
Since the system is secured within Maxis network, you can safely use the service.
Do I have a choice in using the PIN?
Once the PostAid Top up service is launched, our system will no longer require you to enter your PIN when you perform a top up to a Hotlink number.
Why is there a RM0.50 charge for this service?
Other than removing the PIN for the service, we have also made it much easier for you to top up by including different methods into this service. You can now also use PostAid Top up via the Easy Menu (*100# via the "Services" option). On top of that, you do not need to register for the service or even activate it! You can use it anywhere anytime even overseas!