Is there any activation fee?
No, there is no activation fee.
What do I need to get started?
Place the Hotlink Broadband SIM into any modem or other supporting device (e.g. an iPad). Then, get connected to the Internet via the Hotlink Broadband network.
What is the setting required for my device to get connected to the Maxis Broadband?
If you are not automatically configured, please follow the settings below:
- APN setting: bbnet
- Username: Maxis
- Password: wap
How do I activate the data pass (after purchasing the pack)?
First, you must get connected to the Internet. Once you are connected, you will be routed to the prepaid broadband portal automatically. If not, please type this URL: (www.hotlink.com.my/web/portal/broadband) Click on the icon for the pass activation. Wait for the confirmation status on the portal.
How can I check my pass status, quota and Hotlink credit balance?
Please visit www.hotlink.com.my/web/portal/broadband You can access your account only when your Hotlink Broadband SIM is inserted into the device (the APN for the SIM must be bbnet) Click on the 'Top Up My Account' to view your credit balance. Click on the 'View my account status' to view your quota.
How does the validity of the pass work?
As an example, if a customer activates the 1 day pass at 8pm on Monday 21/07/2012, the pass will expire at 8pm on Tuesday, 22/07/2012.
When do you start counting the pass validity?
The counting starts once you have successfully activate your pass online at the Hotlink broadband portal (www.hotlink.com.my/web/portal/broadband) You will see the pass start and expiry date on the screen.
After I've depleted my pass, how do I purchase a new prepaid pass from the portal?
First, you must have sufficient credit balance (min RM3) in your normal prepaid line. Then, you can purchase the pass by following these steps:
- Go to the portal, click “Purchase New Pass” and choose your eligible pass from the menu
- Purchase pass via connection manager USSD/Shortcode: Dial *100# > Select 'Internet and Settings'> Select 'Wireless Broadband'
- SIM to be placed inside the handsets and purchase via *100# > Select 'Internet and Settings'> Select 'Wireless Broadband'.
What happens to my expiry status and balance if my broadband pass has expired but I still have, for example, 50MB of data?
Once your pass validity expires, your volume balance will be forfeited.
How can I increase my Hotlink credit?
You can increase your Hotlink credit via:
- Top Up card – Key in the 14 digit PIN as required via the prepaid broadband portal
- Purchase pass via connection manager USSD/Shortcode: Dial *100# > Select ' Top up' > Select 'Top Up Ticket'
- SIM to be placed inside the handsets and purchase via *100# > Select ' Top up'> Select 'Top up Ticket'
Internet Banking – please follow the instructions given
How can I increase the quota given to me?
You can only increase the quota by buying a new pass which is applicable only when your current pass has expired (either the quota has finished or the pass has reached its duration window – whichever comes first).
How many times can I purchase an additional quota to increase my quota balance in a month?
You may purchase as many times as you want, provided the current pass has expired before you purchase a new one.
Can I transfer unused quota balance to others or another Hotlink account?
No, quota balance cannot be transferred to another party or another Hotlink account.
Can I make a call and send SMS using this SIM?
Yes. As long as you have sufficient credit balance and are using a compatible mobile phone. The Prepaid SIM pack allows you to make calls, as you're required to make the first call to activate. Charges are as follows:
Can I use the subscribed pass when overseas?
No, you may not.
I have 1GB of unused quota balance and I want to terminate the service. Will I get a refund?
No, any unused quota is not exchangeable for cash or refunds.
How do I make payment when purchasing the new pass?
As per the normal Hotlink process, the amount will be deducted from your Hotlink account.
What will happen when I exceed my prepaid broadband quota?
You will not be allowed to browse and will be directed to www.hotlink.com.my/web/portal/broadband once your quota volume has met the pass volume.
But, you will still be allowed to purchase a new pass or increase your Hotlink credit. To enjoy the normal service, please purchase a new pass.
Can I use the Internet Hot Ticket on my Prepaid Broadband SIM?
No, you can't.
What are the download speeds?
You can enjoy speeds up to 42Mbps. (Your actual browsing speed varies based on your location and device capability.)
If my SIM is faulty, can I get a replacement?
Yes, as long as it is within the 12-months warranty period. Otherwise, you will need to pay RM10.
What is the warranty period for the modem?
The warranty period is 12 months.
Can I get a replacement if there is an issue with the modem? Where can I get a replacement?
Yes, as long as it is within the 12-months warranty period. Please visit the nearest Maxis Centre to get a replacement.
Can I keep the modem if I terminate the service?
Yes, you may.
I am an existing Maxis Prepaid broadband customer, what will happened to my current experience and what is the difference from the current Maxis Prepaid broadband and Hotlink Broadband.
Effective from 8 August 2012, current Maxis prepaid broadband portal will change to Hotlink Broadband Portal. Hence moving forward , all existing Maxis prepaid broadband customers able to enjoy speed up to 42Mbps instead of 7.2Mbps while surfing when they subscribe the new data pass via the Hotlink Broadband portal.
(Note: Your actual browsing speed varies based on your location and device capability.)
What is the criteria to ensure I can enjoy speeds up to 42Mbps?
Your speed depends on a few criteria:
- Network coverage - Log in to www.hotlink.com.my/broadband to check on the Maxis network coverage.
- Device dependency - Your modem or device (tablet) must be able to support up to 42Mbps.
If both criteria are fulfilled and you do not meet the 42Mbps browsing speed, kindly contact customer care at 123 from your mobile or 1300-820-120 from any other phone for enquiry.
Who should I contact if I have problems with my modem or broadband services?
You can contact customer care at 123 from your mobile or 1300-820-120 from any other phone. You can also visit us at www.maxis.com.my/broadband
What are the available Hotlink Broadband data passes?
You can view the available Hotlink Broadband data pass via the Hotlink Broadband portal or login to www.hotlink.com.my
Will I get any notification upon successful purchase?
Yes. You will receive a successful notification SMS from the portal or connection manager. The SMS notification is only able to capture supporting devices.